On-Site Emergency Visit
A one off engineers visit to your premises to assess the problem and provide repairs on-site. If any replacement parts are required they will be quoted for before any work will be carried out. On site call out fee will be chargable
To Diagnose and repair faulty printer equipment to a high standard and provide a quotation for the repair. All workshop repairs carry a 30 day no quibble warranty on the work carried out.
A minimum diagnostic charge will apply but removed if the work to repair goes ahead.
Maintenance Contract Tokens
What are Maintenance Tokens?
Customer will buy a minimum of five Maintenance Contract Tokens at an agreed reduced rate to a traditional on-site service call out fee.
A Maintenance Contract Token will be equivalent to one traditional service call.
The Maintenance Contract Token can be used on any registered laser printer equipment based at your registered premises. If a company has a separate office in a different location this may require separate Maintenance Contract Tokens to be purchased but this will depend on the distance between the locations.
Additional Maintenance Contract Tokens can be purchased at your set rate if the current Maintenance Contract Tokens have been used up.
The Maintenance Contract Token will cover any on-site service call for your registered laser printers up to a period of 12 Month from the date of purchase.
Maintenance Contract Tokens what’s included?
Maintenance Contract Tokens will cover all travel to your premises and all labour to carry out diagnostics to the faulty laser printer, if the initial call out repair on site is not possible due to the laser printer requiring replacement spare parts the token will still cover the return visit to install the replacement spare parts, any replacement part will be chargeable and quoted for separately. All labour will be covered.